Policies

The policies listed below have been implemented to help you have the best understanding and experience possible. Before booking an appointment, we ask our clients to read the guidelines to ensure they are appropriately informed.

If you still have questions or concerns, do not hesitate to contact us; it would be our pleasure to assist you.

Before Your Appointment

All appointments require a prepay non-refundable safety deposit ($25)

on the credit card used to secure an appointment online.

This deposit will be deducted from your total

Payment Forms Accepted

Cash, Zelle, Apple Pay, Venmo, Debit Card or Credit Card is accepted.

Late Policy

Please inform us if you will be arriving late for your eyelash appointment.

Failure to do so may result in changes to the service, such as a shortened appointment or cancellation.

If you are more than 15 minutes late, the appointment will be cancelled and any deposits made will be forfeited.

If we do not hear from you, the appointment will be marked as a "No Show" and you will be charged the full cost of the service.

To avoid any fees, please reschedule or cancel the appointment in advance.

No foreign Fills

If you have lashes from a different lash artist, they will need to be removed prior to starting.

Please select: ‘yes, i need a removal’ in the form above to let me know if this is the case

Rescheduling / Cancellations

Cancelling anytime results in losing the $25 non-refundable deposit.

Rescheduling 72 hours (3 days) before your appointment will allow you to avoid losing the $25 deposit.

A new appointment must be made within 24 hours.

Cancelling 24 hours (1 day) before the appointment results in charge 50% of the service.
Same day Reschedule/ Cancellation & No Shows result in charge 100% of the service.

COVID-19 Safety Measures

COVID-19: All last-minute cancellations due to illness will be waived

but be aware that you will be put on a 14-day quarantine.

Our Promise

We guarantee our best work.

If you have any concerns with the service you received, let us know within 72 hours, and we will fix it to your satisfaction. If you don’t notify us after 72 hours, any services that need to be fixed will no longer fall into the “GentlyLashed LLC Guarantee”

Refunds & Pricing

We do not offer refunds on any services. However, we offer GentlyLashed LLC Guarantee on our services.

Pricing and policies are subject to change at any time. Please keep yourself updated by checking this section for changes.